Ducted Air Conditioning Service, Warranty and Repair

Servicing your ducted air conditioning unit annually is imperative. Below are some explanations why as well as information about what a service entails, your warranty, repairs and commercial services.

Service

At Quality Air we are driven by the pursuit to offer you the best customer experience possible. Our customer service doesn’t end at the completion of your installation; in fact we aim to care for you for the entire lifetime of your ducted air conditioning system. For residential customers we offer a free first service of your system 12 months after installation which is valued at $227.00*. Our professional ‘in-house’ service team will carry out a full comprehensive service which includes examining the following:

• All system operations
• Drains for leaks and blockages
• Safety trays
• Panels for tightness and seal
• Electronic connections
• Gas and oil levels
• Refrigeration connections and piping
• Outlet temperatures and airflow
• Cleaning of return air filter/s

A full detailed examination checklist report of your a/c system will be provided upon completion to you by AJ, our skilled service technician who will make sure your system is running efficiently with no maintenance problems.

Getting an annual service on your air conditioning system will increase the lifespan of your unit and will also ensure your system is running at its most efficient, saving you money on your power bill.

Warranty

We also offer and 10 year warranty on labour and installation. Also, most air conditioner brands will offer you a 5 year manufacturing warranty on parts. To uphold your Quality Air 10 year warranty and your 5 year warranty on parts, you will need to keep up to date with your annual services. This is essential to keep your warranty in play. If you don’t proceed with servicing your system once a year your warranty may become void.

Repair

Sometimes a system failure is unavoidable or may have been caused by external factors out of your or the installers control. Most ducted air conditioning systems will display error codes on the wall control panel if there is a problem. If this happens we suggest you try the master reset on your system. Not sure what the ‘master reset’ is? Learn how to do it here.

If your system is still not working, call us on 07 3395 7633 and one of our staff can walk you through the system reset process or any issues you are having with your system. If we cannot resolve your issues over the phone we will book in a time for one of our technicians to come onsite to solve the problem.

Repair work will often cost the customer

• a call out fee
• the cost of labour
• the cost for new parts if needed

Often, repair work can be avoided if your system has been annually serviced which we highly recommend.

Commercial Service

A commercial air conditioning service is very important, especially if you have multiple system units for your entire building. These systems generally require more maintenance as they are used on a much larger scale than residential systems. The most efficient way to keep air conditioning costs down is to keep each unit well maintained. This is to balance the workload/power usage so one unit doesn’t have to work harder than the other, minimising potential stress on the units which will avoid system failures. A commercial service is $250+GST* per system unit excluding parts if needed.

*T’s & C’s apply. Prices current as of 25/06/2020 and are subject to change. Please contact us on 07 3395 7633 to see if you will qualify for our first annual free service.